8k88 Privacy Policy – Your data is safe with us

1 What Information We Collect

8k88When you create an account and use the platform, we collect various types of information. This data is necessary to provide you with the best possible service and to meet our legal obligations.

Information collected at registration:

• Full name, email address, and mobile number.
• Date of birth (required for age verification).
• Residential address and country.
• Information about your preferred payment method.

Information collected automatically during use:

• IP address, device type, and operating system.
• Browser name and version.
• Time spent on the platform and a list of pages visited.
• A record of gaming activity, bet amounts, and outcomes.
• Transaction date, time, and amount.

Information collected during KYC verification:

• Copy of national ID or passport.
• Selfie or video verification data (where applicable).
• Bank or mobile banking account verification documents.

We only collect the information we actually need. No excessive or irrelevant data is requested.

2 Purpose of Data Use

8k88 Your data is used only for specific, legitimate purposes. It is never used in ways that go beyond those stated purposes.

• Account Management: To create your profile, enable secure login, and verify your identity.
• Financial Transactions: To process deposits, withdrawals, and other payments.
• Customer Support: To respond to your questions, complaints, and support requests.
• Promotions & Bonuses: To send you relevant offers tailored to your preferences (you can opt out at any time).
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Legal Obligations: To meet Anti-Money Laundering (AML) and other regulatory requirements.
• Platform Development: To analyze user experience and improve service quality.
• Responsible Gaming: To monitor gaming behavior and identify and prevent problematic patterns.

We always obtain your consent before sending marketing communications. You may unsubscribe from marketing emails or messages at any time.

3 Data Sharing & Disclosure

8k88 We never sell or rent your personal data to third parties for commercial purposes. However, in limited circumstances, necessary information may be shared with trusted partners:

• Payment Processors: Mobile Banking, Nagad, Rocket, and other payment gateways that process transactions.
• Identity Verification Services: Regulated third-party services used to complete the KYC process.
• Technology Partners: Game software providers who operate Live Casino and slots.
• Legal Authorities: Upon a valid court order or a lawful request from a regulatory authority.
• Security Auditors: Specialists engaged to conduct security reviews of the platform.

4 Cookie Policy

8k88 Cookies are used to improve your experience on our website and app. A cookie is a small text file stored on your device.

• Essential cookies: These cookies are essential for maintaining your login session and ensuring platform security. They cannot be disabled.
• Functional cookies: Used to remember your language preferences, game settings, and other personal preferences.
• Analytical Cookies: Used to understand which sections of the platform are most frequently used. This data is collected anonymously.
• Marketing Cookies: To show you relevant ads based on your interests. You can disable these cookies at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

5 Data Protection Measures

8k88 We apply industry-leading technology to protect your data, and our security framework is reviewed and upgraded on a regular basis.

• 256-bit SSL/TLS Encryption: All data transmissions are completed through encrypted channels.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall & Intrusion Detection: Advanced systems to prevent unauthorized access to our servers.
• Regular Security Audits: Periodic security audits conducted by independent experts.
• Data Backup: Regular backups stored on secure, isolated servers.
• Staff Training: All staff receive regular data protection training.

6 Your Rights

8k88You have several important rights regarding your personal data that we fully respect:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you can object to or request restrictions on how your data is processed.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise any of these rights, please contact our support team. We will do our best to respond to your request within 30 business days.

7 Third-Party Services & Links

8k88 The platform uses third-party game software providers and payment services, each of which has its own privacy policy.

• Game providers (such as slots and Live Casino software developers) may store game data on their own servers.
• Payment gateways (Mobile Banking, Nagad, Rocket) operate under their own security and privacy policies.
• Analytics tools may track user behavior anonymously.

All third-party partners operate under our strict data processing agreements and may only use your information for specified purposes.

8 Protection of Minors

8k88 For users aged 18 and above only. We never collect or store personal data from minors under any circumstances.

• Age verification is mandatory at the time of registration.
• Proof of age documentation may be requested in cases where age is in doubt.
• If a user is identified as a minor, the account is immediately closed and no collected data is retained.

If a parent or guardian suspects their minor child is using this platform, please notify our support team immediately.

9 Data Retention Period

8k88 We do not retain your data longer than necessary. Each type of information has a defined retention period:

• Account Information: For as long as the account is active, and up to 1 year after closure.
• Financial Records: Up to 5 years, as required by legal obligations.
• Gaming Logs: Up to 3 years to assist with dispute resolution.
• KYC Documents: 5 years after account closure (as required by regulations).
• Support Chat & Email: Up to 2 years after the issue is resolved.
• Cookie Data: Between 30 days and 1 year, depending on the type.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

10 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact our data protection team. We take all complaints seriously and work to resolve them promptly.

• Email: [email protected] (for general enquiries)
• Response Time: Within 3 to 7 business days.
• Important Notice: Report any suspected security breach or data theft within 24 hours.

If this Privacy Policy is updated, we will notify you by email and through an in-platform notice. For significant changes, you will be informed at least 30 days before they take effect.